“New Retail” – coined by Alibaba founder Jack Ma – refers to the transformation of retail by using technology and data to redefine the customer experience through offline and online integration.

The impact of this is expected to be especially significant in Asia Pacific.

According to PwC, the region can expect an annual growth rate of 6-7% to raise the value of retail sales from US$8.5 trillion in 2016 to US$11.8 trillion by 2021!

To benefit from this growth, it becomes ever important for retailers to embrace technological change to deliver better customer experiences, optimise operational efficiency and explore new products and services.

Hence the organisation of the Asia “New Retail” Forum in Singapore from 16 – 17 January 2018.

The event is set to bring together over 120 business leaders from the retail ecosystem to analyse the opportunities and challenges of “customer-led omni-channel digital retail”.


Through the panels, case studies and presentations over two days, executives will gain insights from leaders across different aspects of the retail ecosystem.

Participants can look forward to hearing from China’s second-largest e-commerce retailer JD.com, which made US$19.1 billion on 11.11 and has launched the world’s first fully-automated warehouse. They will be sharing a case study on automation and its intelligent logistics platform.

With the challenge of counterfeits in Asian markets, executives should also look out for the presentation on how blockchain could be used for cross-border sales to assist businesses in maintaining the integrity of their brands.


Get the best insights from China and cross-border sales by meeting with leaders from the Chinese tech giants like Alibaba, Tencent and JD.com.

Brands would also benefit from interactions with their peers from Fortune 500 companies like Mondelez and Johnson & Johnson whilst retailers can meet with Wal-Mart to learn more about their retail transformation strategy.



The Asia "New Retail" Forum happening from 16 - 17 January in Singapore will bring together retail stakeholders to transform the customer experience.